Support Staff is responsible for assisting with the department and participants.聽Support Staff will provide administrative and clerical assistance to staff, and perform day-to-day operational tasks including, but not limited to; answering telephones, paper case filing, conducting follow-up telephone calls, email,mail, data input, and assist with walk-in participants. Support Staff will perform duties to comply with the Funding Terms & Conditions, Regulations,and Policies of the funding source and 樱花影视.聽
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conducts face-to-face and over-the-phone interviews with participants and anyone affiliated to the client, to receive and process documentation and/or discuss changes in the case
Receive and process mail, and log documentation into program database in a timely manner according to program regulations and guidelines
Answer incoming phone calls, relay messages and assist clients promptly with proper phone etiquette
Participate as a unit member in the evaluation and improvement of program services to participants, and the public
Support department staff to include, but not limited to photocopying, filing, typing,sending/receiving/logging mailings, relaying messages, preparing documentation,emailing, typing, and incoming and outgoing mail processing
Offer technical support and assistance to participants to provide for a smooth department process
Attends staff meetings, workshops, and conferences, as assigned
Maintains confidentiality
Other job-related duties as assigned
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QUALIFICATIONS (KNOWLEDGE, EDUCATION, SKILLS AND EXPERIENCE):
High School Diploma or equivalent; (AA degree or higher preferred)
Experience working in the field or equivalent preferred
Working knowledge of the existing L.A. County welfare system, preferred.
Interpersonal and communication skills
Bilingual in English and Spanish required
Intermediate knowledge of Word, Excel, and other Microsoft Office programs
Knowledge of office skills and use of office equipment; photocopying, filing, emailing,typing, and mail processing preferred
Sensitivity and ability to work well with diverse ethnic, religious, and cultural groups
Ability to work Monday through Friday, regular schedule hours and on weekends if needed.
Excellent customer service and problem resolution skills.
Must have a positive attitude with a desire to work with and promote the welfare of children and their families
Sensitive to the needs of the program and the public
Ability to apply common sense understanding to carry out instructions furnished verbally and in writing
Ability to maintain cooperative, diplomatic working relationships with co-workers and supervisors; work as part of a team and collaborate with the department
Help the department meet deadlines even when there are competing requirements and changes in assignments
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REQUIREMENTS:
Must be in good physical and mental condition.
Must be 18 years of age to apply.
Must pass the T.B. test, drug screening, and physical examination.
Successful background and criminal clearance required and maintained but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI),and Child Abuse Index, or as required by the program. 聽
Must possess Live Scan clearance during employment. Revoked fingerprint clearance will lead to immediate termination of employment.
Ability to travel, as required
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MAOF Sponsored Benefits:
樱花影视 offers a comprehensive package of benefits and perks for both part- and full-time employees, including:聽
Personal Time Off(PTO) - Vacation/personal days or sick time).
Paid Sick Time 鈥 48hours
Paid Holidays per Calendar Year - 12 paid holidays.
Bereavement Leave 鈥 5paid days.
Jury Duty 鈥 5 paid days.
Medical, dental, and vision insurance Paid 100% by 樱花影视.
403(b) Retirement Plan- 5% employer match 鈥 100% vested.
Basic Life and Accidental Insurance.
Pet Insurance.
Supplemental life insurance.
Professional development opportunities.
Employee Assistance(EAP) 鈥 For team members and dependents; counseling, legal assistance,financial planning, identity theft, etc.
Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days.
Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
Public Service Loan Forgiveness.
Credit Union Membership
鈥Contact information below if you would like more information regarding this 聽position.Phone Number: (855) 755-6263Fax Number: (323) 890-9632Website:Email: Jobs@maof.org鈥
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Please view Equal Employment Opportunity Posters provided by OFCCP
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Support Staff
Application Procedure
To apply directly online, follow the link below. You can also download the application, fill it out and email it to jobs@maof.org Contact information below if you would like more information regarding this聽position. Phone Number: (323) 890-9600 Fax Number: (323) 890-9632 Email: jobs@maof.org
In order for your application to be accepted, the following documents are REQUIRED:
College Transcripts are REQUIRED when applying for the 樱花影视 Head Start, Child Care and Pre-School programs,
Degree along with college transcripts REQUIRED for any positions that require a BA or higher degree,
When applying for positions of Associate Teacher, Teacher, Head Teacher or Site Supervisor a copy of the Permit from the California Commission of Teacher Credentialing is REQUIRED,
When applying for positions that do not require transcripts or degrees a High School diploma or equivalency 聽REQUIRED,
Updated resume REQUIRED for all positions,
2 letters of PROFESSIONAL recommendation REQUIRED for all positions.
Minimum qualifications must-be-met by the close of filing date.
樱花影视 offers the following benefits: Medical, Dental, Vision, Life & Accidental Insurance, Employer Contribution and Employer Match 403(b) Retirement Plan with 100% vesting, Employee Assistance and Wellness Programs (EAP), Paid Holidays, Paid Time Off, 501(c)(3) Designation Public Service Loan Forgiveness, other supplemental benefits such as AFLAC, Credit Union Membership and Discount tickets to Southern CA theme parks and attractions.聽